‍I'd love to order one of the pieces in the Archive, but it's not posted in the shop... If a piece is in the Archive, it means it's already found a home. If you'd like something similar, let me know and I can set up a custom order for you. Keep in mind it will never look EXACTLY like the one pictured, as each piece is one of a kind. Wall hangings currently in the shop are ready to ship.

‍Do you make custom work? I make custom work on a case-by-case basis. Feel free to reach out and inquire, but please don't be offended if I can't accommodate your request!

‍Can I request a specific colorway or combination that isn't currently listed? Sometimes! Reach out and let me know what you're picturing, and I'll do my best to let you know if it's something I can make happen.

‍Do you accept returns or exchanges? Please refer to our Shipping & Returns page.

Are your ceramics dishwasher and microwave safe? Our pieces are made with certified food-safe glazes and are dishwasher safe, though hand washing is recommended. We don't recommend microwave use. Check the individual product listing for specific care instructions, as they can vary slightly by collection.

How do I care for my felted ornaments? Keep them somewhere dry and out of direct sunlight when not in use, and store them gently to avoid crushing the wool. A soft brush or light shake can help remove dust. Because they're handmade from natural wool, treat them a bit like you would a favorite sweater.

Will the color or glaze vary from what's pictured? Yes, a little. Every piece is hand-glazed or hand-painted, so slight variation in color and pattern is normal and part of what makes each one one-of-a-kind.

What are your ceramics made of? Our dinnerware and Julianware pieces are slip cast and hand-glazed in porcelain, made right here in the studio, using certified food-safe glazes.

How long does shipping take? Processing and shipping times vary depending on the season and order volume — check the banner at the top of the site for our current estimated ship dates, or reach out if you need something by a specific date.

Do you ship internationally? Unfortunately not at the moment. 

I have a shop. Can I open a wholesale account with PetitFelts? I sell ceramic work and fair-trade ornaments wholesale. If you're interested in opening a wholesale account, please contact me directly, or visit my Faire Direct shop.

Can I book a private or corporate needle-felting workshop? You sure can! Please contact me directly with the size of your group and other useful info, so I can provide pricing and options and see if it's a good fit. More details on our Private & Corporate Events page.